Privacy Policy

We collect information in the following ways:

• Account information: Name, email address, pharmacy name, and role when you register for Zorpill.
• Pharmacy data: Inventory records, sales transactions, customer records, and other operational data you enter into the platform.
• Usage data: Pages visited, features used, session duration, and device or browser information, collected automatically.
• Communications: Messages you send us via contact forms, email, or support channels.
• Payment information: Billing details are processed by our payment provider. We do not store full card numbers on our servers.

We use the information we collect to:

• Provide, operate, and maintain the Zorpill platform.
• Send transactional emails such as booking confirmations, OTPs, and account notifications.
• Respond to support requests and inquiries submitted through our contact form.
• Improve platform features, diagnose technical issues, and conduct analytics.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data or use it for unrelated marketing purposes without your explicit consent.

We do not sell or rent your data. We may share it only in the following limited circumstances:

• Service providers: Trusted third-party vendors (e.g. email delivery, cloud hosting, payment processing) who process data on our behalf under data processing agreements.
• Legal requirements: Where required by law, court order, or to protect the rights, property, or safety of Zorpill, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

Some data may be retained for longer periods where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Objection: Object to certain processing activities, including direct marketing.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected].

We use cookies and similar tracking technologies to operate our platform, remember your preferences, and gather analytics. These include:

• Essential cookies: Required for authentication and core platform functionality.
• Analytics cookies: Used to understand how users interact with Zorpill (e.g. page views, session length).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

Zorpill is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, where appropriate, notify you by email. Your continued use of Zorpill after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

• Email: [email protected]
• Website: zorpill.com/contact